Arqam ("we," "us," "our") is a data-driven insights platform that provides economic, commercial, and market intelligence tools across Egypt and emerging markets. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you use Arqam's website, mobile application, dashboards, APIs, and related services ("Services"). By accessing or using Arqam, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect information to provide our Services, improve platform performance, and personalize your experience.
1.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Job title and organization (optional)
- Billing information (credit/debit card details are processed by secure third-party providers)
- Login credentials (encrypted)
1.2 Usage & Platform Interaction Data
- Pages visited
- Click events and interaction heatmaps
- Search queries
- Files downloaded
- Session duration
- Features accessed (e.g., dashboards, reports, datasets, alerts)
1.3 Device & Technical Data
- IP address
- Browser type
- Device type and model
- Operating system
- Cookie identifiers
- Location data (approximate, based on IP)
1.4 Data From Third Parties
We may receive information from:
- Payment processors
- Social login providers (e.g., Google OAuth)
- Analytics tools
- Business partners or enterprise clients
- Public databases and commercially available datasets
2. How We Use Your Information
We use your data for the following purposes:
2.1 To Provide and Improve the Service
- Creating and managing user accounts
- Enabling dashboard access
- Processing subscriptions and payments
- Ensuring platform security and availability
- Improving the platform UX, features, and performance
2.2 To Communicate With You
- Account updates
- Platform changes or feature releases
- Customer support
- Subscription reminders
- Security and compliance notices
2.3 For Analytics and Product Development
- Usage analytics
- Aggregated and anonymized behavioral insights
- Market intelligence feature improvements
- Trend analysis for internal development
2.4 Legal and Compliance
- Fraud detection
- Regulatory compliance
- Enforcement of terms and policies
3. How We Share Your Information
We do not sell your personal data.
We may share your information only with:
3.1 Service Providers
Trusted vendors who help us operate Arqam, including:
- Cloud hosting services
- Payment processors
- Analytics providers
- Customer support tools
- Email delivery services
3.2 Business Partners (Optional Integrations)
If you opt in, we may share necessary data with partners (e.g., university or corporate accounts for enterprise plans).
3.3 Legal Requirements
We may disclose information if required:
- To comply with Egyptian or international law
- To protect the safety and rights of users
- To prevent fraud or misuse
4. Data Storage and Security
4.1 Storage Locations
Data is securely stored using reputable cloud providers (e.g., AWS, Google Cloud, Azure).
4.2 Security Measures
We implement:
- End-to-end encryption (at rest and in transit)
- Role-based access control
- Multi-factor authentication for admin accounts
- Firewalls and intrusion detection
- Regular security audits
4.3 Data Retention
We retain your data for as long as your account is active or as required for legal, tax, and operational purposes.
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Request restriction of processing
- Export your data (data portability)
- Withdraw consent
- Opt out of marketing communications
Requests can be submitted at:
info@arqam-data.com6. Cookies and Tracking Technologies
Arqam uses cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Analyze platform usage
- Improve performance
- Deliver personalized content
You may disable cookies through your browser settings, though certain features may not function properly.
7. Children's Privacy
Arqam is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us immediately.
8. International Data Transfers
If data is transferred outside Egypt, we ensure adequate protection through:
- Standard Contractual Clauses
- Secure processing agreements
- GDPR-aligned safeguards (where applicable)
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new "Last Updated" date. Continued use of the platform indicates acceptance of changes.
10. Contact Information
For privacy inquiries, data requests, or complaints, contact us: